My Online Username or Password Doesn't Work

My Online Username or Password Doesn't Work

If you are trying to log in to and  you get the message "Username and Password do not match" then consider these solutions.

Have you created an Online Account?  Remember that your Live (in bar) Account and Online Account are separate (2 separate websites). If you have not created an Online Account you can learn how here Create An Online Account.

Forgot Username or Password?  Click on the Forgot password link just below the login fields. It will prompt you to enter your email and you will receive (via email) a link to reset your password. If you do not receive one, please check your Spam folders before trying again.

Multiple Emails? A few players created multiple online account using different emails. Be sure you are using the correct one.

If you are still having issues, you may submit a ticket and we will help as soon as we can.

Thanks so much!

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